Witness System, as a global leading provider of multimedia
customer service center optimization software, supplies enterprise-level
customer service management. The optimized customer master
data are obtained through multi-elemental channels such as
voice, (including IP Telephone), Email, and online self-help
browsing, etc. Its notable eQuality® customer service
center optimized software provides complete and comprehensive
application suite and its open architecture of recording,
evaluation, analysis and study has enhanced the optimal return
for customer service center in maintaining clients’ satisfaction
and loyalty.
As a strategic partner of Witness, the two companies have
made joint efforts to explore the market in banking, securities,
insurance and other sectors.
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